Frequently Asked Questions

1. How can I contact you?
2. How do i cancel my Order?
3. What is the Shipping Cost?
4. Is there a Sales Tax on orders placed?
5. What are the Service Policies?
6. What are the Payment Options?
7. How do I get Tracking Information on orders placed?
8. What is the Return Policy?

Answers...

1. How can I contact you?

   You can contact us at the following address:
   
   "45" Restoration Company
   177 Cross Rd. Berne, NY 12023
   
   You can reach us at

   1-(518) 459-5012

   
   E-mail us at info@45restoration.com.

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2. How do i cancel my Order?

   You may cancel any item from your order provided that it has not yet entered the shipping process. Please contact us for more information.

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3. What is the Shipping Cost?

   Shipping rates are based on package weight. Shipping information will show up when we ship the order, and will be on your final invoice included with your order. There is NO shipping costs shown in your order. Shipping cost will be charged according to Post Office Rates or UPS/FedEx rates. Shipping rates are based on package weight, and other facters. We charge the same rates as UPS, Post Office, FedEx charges.

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4. Is there a Sales Tax on orders placed?

   There is a 8% sales tax for all orders placed in New York(NY).

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5. What are the Service Policies?

   For Confidentiality, Security and Legal Information, see Legal Notices.

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6. What are the Payment Options?

   We accept Visa, MasterCard, Discover, American Express, Check and Postal Money Order. You may also request payment by PayPal-call.

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7. How do I get Tracking Information on orders placed?

   Tracking is done through UPS/USPS Shipment tracking system. must have a correct E-Mail on file

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8. What is the Return Policy?

   Our return policy is simple, if you are not satisfied in any way with a part that we sell, just send it back to us with a copy of your invoice along with a letter explaining the problem. We will do our best to satisfy you. No returns after 60 days of invoice, no refunds on electrical items. 15% re-stocking fee for wrong part ordered. NO REFUNDS-STORE CREDIT ONLY Ship returns to:
   
   "45" Restoration Company (Returns Department)
   177 Cross Rd. Berne, NY 12023

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