Frequently Asked Questions

1. How can I contact you?
2. How do i cancel my Order?
3. Is there a Sales Tax on orders placed?
4. What are the Service Policies?
5. What are the Payment Options?
6. What is the Shipping Cost?
7. How do I get Tracking Information on orders placed?
8. What is the Return Policy?

Answers...

1. How can I contact you?

   You can contact us at the following address:
   
   "45" Restoration Company
   4 Highland Ave. Albany, NY 12205
   
   You can reach us toll free at

   1-(800)-445-1945

   
   E-mail us at info@45restoration.com.

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2. How do i cancel my Order?

   You may cancel any item from your order provided that it has not yet entered the shipping process. Please contact us for more information.

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3. Is there a Sales Tax on orders placed?

   There is a 8% sales tax for all orders placed in New York(NY).

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4. What are the Service Policies?

   For Confidentiality, Security and Legal Information, see Legal Notices.

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5. What are the Payment Options?

   We accept Visa, MasterCard, Discover, American Express, Check and Postal Money Order. You may also request payment by PayPal-call.

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6. What is the Shipping Cost?

   Shipping rates are based on package weight. Shipping information will show up when we ship the order, and will be on your final invoice included with your order.

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7. How do I get Tracking Information on orders placed?

   Tracking is done through UPS/USPS Shipment tracking system. must have a correct E-Mail on file

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8. What is the Return Policy?

   Our return policy is simple, if you are not satisfied in any way with a part that we sell, just send it back to us with a copy of your invoice along with a letter explaining the problem. We will do our best to satisfy you. No returns after 90 days of invoice, no refunds on electrical items. 15% re-stocking fee for wrong part ordered. Ship returns to:
   
   "45" Restoration Company (Returns Department)
   4 Highland Ave. Albany, NY 12205.

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